plustek@linuxhacker.org

Subject: Re: 9636t help
From: G. Jaeger
Date: Sun, 17 Dec 2000 15:23:34 +0100

On Sat, 16 Dec 2000 14:44:49 -0500, Douglas wrote:

>Hello -
>
>I am trying to contact Plustek and get help with my 9636t.  It is scanning
>blue, green, yellow and red lines on the images I scan.  None of the online
>resources work on their webpage, none of the downloads work, and the tech
>support page does not work.  Are they still in business, and is there any
>help available for me or should I just trash the thing?
>
>Thanks in advance for your help!
>
>Ric Douglas
>
Hey Ric,

Plustek is still in buisness! Which support address did you use.
You may try the German one - plustek.de.

Your scanner problem:
Do you use the latest driver?
Is the port set to EPP mode?
Are there any printer attached to the scanner?

Gerhard 


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g.jaeger@earthling.net
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